Returns, refunds & shipping

BladeHub sells sharpening kits, accessories, and select tools through our online shop and provides mobile and mail-in sharpening services.

1. Retail product returns

Return window

We accept returns on eligible retail products within 15 days of delivery.

Eligibility

Eligible items must be unused, in original packaging, and in resalable condition.

Final-sale items

Shears and scissors, used items, custom or special-order items, and plastic-containing products are final sale and are not eligible for return or refund.

Exchanges and refunds

Approved returns may be refunded to the original payment method or issued as store credit, at your choice.

Return shipping

Return shipping is the customer’s responsibility unless BladeHub sent the wrong item or confirms a defect on arrival. Shipping fees paid at checkout are non-refundable.

2. Damaged, defective, or wrong items

If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the request and, if approved, provide a replacement or other resolution.

3. Shipping

Orders typically ship within two business days. We currently ship to U.S. addresses unless explicitly stated otherwise. Once a package is tendered to the carrier, delivery timing and handling are the carrier’s responsibility. We will assist with claim documentation when applicable.

4. Sharpening services

Sharpening is a service, not a retail product. Once labor is performed, it is generally non-refundable. If you believe there is a performance issue, contact us within seven days of receiving your tools. We may re-check, adjust, or re-service the tool at our discretion.

Contact

info@bladehub.com
BladeHub LLC, Fort Myers, Florida, USA